1 Return Eligibility
Products may be returned within 14 days from the date of delivery, provided the following conditions are met:
- The item is unused and in the same condition in which it was received.
- The item is returned in its original packaging, with all accessories, manuals, and documentation included.
- Proof of purchase or order number is provided.
Return requests submitted after the 14-day period may not be accepted, except where required by applicable law or where otherwise stated in this policy.
2 How to Request a Return
To initiate a return, contact our customer support team within the return period. Please include your order number and the reason for the return. Once your request is reviewed, you will receive instructions on how and where to return the item.
Submit a request
Contact support with your order number and reason for return.
Review & instructions
We review the request and provide return instructions.
Ship the item
Package the item securely and send it to the address provided.
Inspection & resolution
The item is inspected and your refund or exchange is processed.
Items returned without prior approval or return instructions may not be eligible for a refund.
3 Refund Processing
Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed using the original payment method when applicable.
Refund processing times may vary depending on your payment provider or financial institution. If you have not received a refund after the stated processing period, please contact your payment provider first, then contact us.
4 Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what was ordered, please contact us as soon as possible and provide your order number along with photographs or a description of the issue.
After reviewing the reported issue, we will provide an appropriate resolution, which may include a replacement, refund, or return arrangement. Return shipping costs for damaged, defective, or incorrectly shipped items are our responsibility.
5 Exchanges
Eligible items may be exchanged for a different product or variant, subject to availability. Exchange requests must be made within the 14-day return period and are subject to the same eligibility conditions as returns.
If the replacement item has a different price, any price difference will either be charged or refunded accordingly. Exchanges are processed after the original item has been received and inspected.
6 Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Perishable goods and consumable products once opened.
- Personal care, hygiene, or intimate items that have been unsealed or used.
- Customized or made-to-order products.
- Gift cards, digital products, and membership or subscription services.
Where applicable, non-returnable items will be clearly indicated on the product page before purchase.
7 Return Shipping
Unless the return is due to a damaged, defective, or incorrectly shipped item, the customer is responsible for the cost of return shipping. Original shipping charges, where applicable, are generally non-refundable.
We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive items that are not tracked. Items should be securely packaged to prevent damage during transit.
8 Refund Conditions
Refunds are subject to inspection of the returned item. Items that show signs of use, are missing components, or are not in their original condition may be subject to a partial refund or may not be accepted.
If a return does not meet the conditions of this policy, we will contact you to discuss available options. Items that are not accepted for return may be sent back to the customer.
9 Order Cancellation
Orders may be cancelled before they have been processed or shipped. To request a cancellation, contact us as soon as possible with your order number.
Once an order has been processed or shipped, cancellation may no longer be available. In such cases, you may refuse delivery or return the item after receipt in accordance with this policy.
10 Contact and Assistance
If you have any questions about this Return & Refund Policy or need assistance with a return, exchange, or refund, please contact our support team.
You can reach us at support@shopitquick.info or through our contact page. We aim to respond to all return-related inquiries within 24 hours.
Need to start a return?
Send us your order details and we'll guide you through the return process.